Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of onlinetechsavvy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a
Arrived in 30 days to Brazil, no fees and very beautiful. Like the product now testing!
B***r
Very beautiful, it is in gray, very responsive and bright screen, super soft.
T***s
Impressionante em como chegou rápido. Em 1 mês para o Brasil, não fui taxada. O relógio de ótima qualidade. Super recomendo!
M***l
US. Tou super happy with this watch. Will buy others for my family.
T***t
Exactly like the ad and arrived early! Very happy
M***
It took a while to be sent because of coronavirus but still came early.
P***r
até agora tudo certo, ótimo relógio, muito bonito e chegou antes de 30 dias úteis
C***s
Fast and easy system, ideal size, excellent store
R***O
Arrived fast, around 30 days. Recommend to everyone.
F***n
Arrived very fast!! Excellent Product, better than expectation, beautifully finished, excellent.
E***a
Smartwatch is very good, above expectations. Very beautiful. Arrived very quickly. Will buy another one.
B***o
Actually I am testing it and everything looks good as described, recommend!
C***o
Recommend the store and the product, perfect smartwatch, fine touch screen, battery lasts about 1 week depending on use, and really is waterproof.
A***s
Watch great. Received a week and exceeded my expectations. Excellent Product!!
L***a
Amazing smartwatch! Beautiful! I liked it so much! The connection with the app is fast.
V***e
Very good, the price was really surprised quality P8. Several whatch faces and the best, create own watch face. Pressure sealer and beats really works. Come with a small grated on screen and the charger broken (had tie with elastic), but nothing hinders the operation. In general, cost and benefit more perfect.
F***r
Recommend the store. Thanks for order, like.
M***i
The store very fast and arrived also very fast. Tracked and no fees. The first product print is great. Beautiful box, good construction and great functions. Until oximeter, and pressure! Precisions’s not say, but found fantastic. The charger is type a clip that hugs the watch, not found very accurate.
N***s
Loved the product arrived here in Brazil on time. Product like the pictures!! Selling great. Super recommend.
A***o
Arrived before the deadline, fine workmanship, the bracelets are super soft, light, not bother until his arrival is pleasing me quite. Was not so great in my arm, it is very thin, was very good, this was my biggest fear.
D***
The product and quality. Worth by every cents. Remembering is not the top, but the cost-benefit is an excellent purchase.
L***s
Very good quality a aluminum light that seems a plastic on first glance. Acabamentoo very good at a textured plastic is very comfortable average compared to competitors, the price. Work right battery lasts that says 7 days easy. semm speech over 240 watch faces have to download and once for you create your with your photos. One thing that miss the competitor had Xiaomi was it control your sleep and awake smartphone when you were asleep light so waking better. Anything that an update not solve. Amazing product worth!!
S***a
Watch beautiful and very good. Worth buying. So come missing pin bracelet Gray.
S***a
All OK and working (for now), watch very beautiful and the material is quality, I recommend the store.
I***a
The product is amazing. Moreover, the customer service is really helpful and patient, while I asked questions about the smartwatch functions and delivery time.
J***o
Product looks good, but still not tested.
G***a
Top smartwatch, meets the description, delivery super fast. Congratulations
D***a
Very beautiful and meets the description. I love it. Arrived in less than 30 days.
R***a
Undoubtedly one of the best ever bought. Recommend
F***a
Very beautiful. Arrived fast and well packed. Can buy without fear.
B***r
Perfect for money. Easy to set up.
N***a
Very cool watch.The quality is excellent and delivery was fast, I recommend it to everyone!!!!! I give it 5 stars!⭐⭐⭐⭐⭐
V***v
I just put it on my hand. To the iPhone connected, everything works like.
C***c
Very good device. It has various functions. Arrived well packed and undamaged.