Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of onlinetechsavvy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer
Verry good. Came very fast (about two weeks). Quality is amazing.
G***n
All as described and working. Worth the money.
A***v
The sound is impressive, for such a small column it is bomb. Quality is also super.
T***o
Column really liked Sound quality Delivery fast, ordered from russia Works aux and bluetooth (finds quickly) I have not yet discharged so how quickly i will not charge. Seller sociable
A***v
Ordered 19.10 received 23.10, the courier brought home, first calling. The description corresponds. The column is super. I do not know how there on account of the purity of sound there in different zhblov, Bozov and other things, but this for its money sounds at all 150%. Recommend store
H***t
Fast delivery nice packing recommend nice product
A***o
Delivery to Ukraine 8 days, took on a new post. Packed in an air pillow, the column though not big, but heavy. Made qualitatively. Quickly came to the phone on Bluetooth, charge 50%, plays with dignity.
Z***e
Just perfect sound! Well packed, fast delivering. Not sure yet if bluetooth works.
U***y
The goods arrived in Kharkov for 11 days by new mail. Packed perfectly. Everything works fine. Great Bell.
E***n
The goods came in a week. Everything corresponds to the description. Works. A good box, bought a child for the new year. I think it will be happy.
Customer
excellent sound quality
L***k
Very good product, everything works and it’s also very loud. Recommend!
J***n
Well packed, nice product, super sound… A super product worth the buy. Recommend it!
A***v
Delivered to St. Petersburg for a week from the Russian Federation, courier to the apartment. Surprised how small the column is, while the sound is good for such size and cost. At the same time, it should be remembered that much depends on the device that transmits the tracks to the column (computer or smartphone), if they produce a mediocre sound, then miracles will not be. If you unscrew the right equalizer or worth a good sound card, the column will please. It is worth noting that if you put the column back, passive speaker to the wall or any other obstacle, the sound will become better.
G***v
I am impressed of the quality of the speaker . In the package there are two amazing cables : one aux to aux ; and the second – usb to micro usb. The speaker is waterptoof… Sound is amazing – stereo and 3D . Over all i RECOMEND.
B***c
Great speaker!
A***n
Delivery to Tashkent-month. Sent very quickly. Quality-bomb! I liked the sound very much, but lovers of fat bass will not appreciate it too much. Packaging is excellent. The size is smaller than it seems in the photo. I advise you to take if the bass for you is not a priority.
S***l
Good quality product. Fully matched with the description. I am very satisfied with it. Shipping was very fast. Thanks store. Highly recommend
T***L
Product quality and excellent sound. Small and powerful!!!
E***a
Fast delivery! Thanks guys:-) ….. good quality as always!!!!
D***k
very good speaker thank you store
G***s
Super fast shipping, from China to Lithuania in 8 days. Sound quality is good, could be more bass, but for the price it’s perfect. 🙂
N***u
Great quality
Y***s
Muito linda!
R***n
awesome
K***i
Look good.
D***k
Fantastic sound for the size. Well protected for the shipping. Thanks.
J***o
I’m very satisfied!
L***a
Excelente llegó súper rápido tomando en consideración todo lo que está sucediendo, súper recomendada tiene excelente audio y la batería es muy resistente. Muy feliz
C***s
top demais excelente obrigado ao vendedor
R***h
Just sensational!
P***p
this is my 5th ordered speaker as always perfect price perfect sound 🙂 thank You recommend store !