Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of onlinetechsavvy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***l
as usually the xiaomi product, are perfect and robust
Customer
Отличный повторитель, теперь и на втором этаже нормальный интернет. Рекомендую.
J***a
la verdad que por el momento no tengo nada malo que decir sobre el aparato conecto a la primera sin historias ni nada raro solamente conectándolo por el my home él solo se sincroniza no tiene que hacer absolutamente nada ahora he ganado unos cuantos metros más de calidad de Internet la señal llega a tope está puesto a unos 12 metros de distancia del router y la verdad que funciona genial
P***c
Entrega super rápido . Se configura muy rápido y fácil. Instrucciones en Castellano. recomendable 100% ahora tengo señal wifi donde antes no tenía
L***O
You need a Xiaomi app to set up the device, it costs a little to set it up since you need to be discharged into an MI account, and it’s not very intuitive. Once installed it gives good Wi-Fi coverage
M***i
Great, easy setup, recommend to everyone!
F***z
perfecto, he bajado la app, va perfecto
D***v
Very good thing I did not catch the Internet in the far yard of a private house on the arrival of this tutor all fixed the Internet works full of Antena vayfaya just just just once that I bought
A***r
envio rápido e o produto é original… podem confiar sem medo
G***n
good router…recomended…
L***a
good job
F***s
Xiaomi is always on top!
M***Z
El artículo corresponde al ofertado…
S***a
Now it just remains to see if it works well
R***r
signal covering range is so so. speed is good enough, the only downside is it cannot relay 5G/1200Mbps connection. Still helpful enough to cover the bedroom.
A***s
Good product easy to set up
F***s
Works well
R***h
Was very pleased with the product meets your purpose.
D***e
It makes the WiFi very strong.I put mine outside and my friend next door can enjoy the WiFi with us.
P***r
Top too, is the third to buy. This is one of the best repeaters that has, worth it!
A***u
thanks for this good product, good store, fast shipping
A***i
it came good, the package was a bit damage but content looks ok i such already and i bought another one for a friend , the one i have working perfectly i didn’t install the new one yet so if no follow-up comment u can assume it is working well as well
M***a
Delivery is fast, the repeater works fine
E***h
Works fine. Didnt catch 5Ghz and minor brands router.